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Refund Policy

Returns or Exchanges

Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange or store credit if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You have seven (7) days from the day you received your items to review, and if necessary, return or exchange your purchase from MRWS CBG Emporium.

It is your responsibility to return the item(s) to MRWS CBG Emporium with tracking confirmation for your return postage.

To complete your return, email us at MRWS CBG Emporium and request to return the items.  All items must be mailed to our returns warehouse.

MRWS CBG Emporium

PO Box 368

Inala, Qld 4077

Australia

 

There are certain situations where only partial refunds are granted (if applicable). 

  1. If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition. 
  2. If you only return part of the items that were ordered, then refund will be granted based on what you returned.
  3. Any item not in its original condition, is damaged, ripped, cut or missing parts for reasons not due to our error. 
  4. Any item that is returned more than 30 days after accepting delivery.

We will always email you prior to granting a refund in these situations.

Any clothing item must be original and not worn, damaged, torn or ripped otherwise refund will not be granted.

 We do not accept returns or exchanges if:

  1. The item(s) have been worn or washed
  2. The item(s) have been altered
  3. The item(s) are in any way defective, ripped, cut or torn from the original and saleable condition
  4. The item(s) do not have the original tags on them
  5. The item(s) were a Final Sale or Clearance purchase

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  We typically process all refund requests within 48 hours upon receiving your package.   Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale or Clearance.

If you request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued to the original payment method used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error. 

A restocking fee of $5.00 per item is applied for all returned packages

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at markw@tomliw.com.  We don't replace any item that is damaged, forced or broken when putting together your items.

MRWS CBG Emporium will send your exchanged product at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.

MRWS CBG Emporium will send you your exchanged item(s) within 5 working days of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.

Shipping

You will be responsible for paying for your own shipping costs for returning your items.  We do not supply a return shipping package.  If you paid any shipping costs when you purchased from us this cost is non-refundable. If you receive a refund, the cost you may have paid to ship the item to you will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To request an exchange, please contact us at markw@tomliw.com. All returned items must be unworn and returned in their original packaging.

 

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