When will my items be shipped?
All items are subject to a handling period before they are dispatched. Our dispatch days are Monday, Wednesday, and Friday. Most orders received before 11:00am will be dispatched on those days.
All our products are shipped on demand (meaning we make them as our orders come in).
We will notify you by email when your items have been shipped.
Can I get free shipping?
Free shipping is on selected items and sale value only. In general, free shipping (in Australia) is only for orders over $200.
Special offers are available periodically
FREE Promotional items do not qualify for free shipping.
When will I receive my order?
We understand you want to get your order ASAP for that CBG build and we do our best to process orders every Monday, Wednesday, and Friday.
For all Free or Standard Shipping orders please allow up to 14 days’ delivery time. Most orders will arrive within 5 business days (major cities within Australia)
For all Express Shipping orders, customers should expect to receive their item(s) in 2 - 5 business days (not available on some items).
For all International Shipping, please allow up to 6 weeks for delivery.
Does CBG Emporium deliver internationally?
We do offer international shipping.
HOWEVER PLEASE BE AWARE….
Currently ECONOMY and STANDARD international shipping is taking a minimum of 20 working/business days (not including weekends) to arrive in destination countries. Economy shipping DOES NOT have a tracking facility. This is beyond our control.
Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; CBG Emporium has no control over these charges, nor can CBG Emporium predict what the fees or charge might be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Economy shipping does not come with tracking.
Where is my order coming from?
Although our main office is located in Australia, some of our specialty items are located in other countries such as USA, Germany, United Kingdom and China
Will all the items ordered be in the one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
Why can’t I see my tracking information?
It’s not uncommon for NO tracking information to show until your package has been scanned in by the postal carriers. It might remain “blank” for up to a week after you receive your tracking link.
How is express shipping handled?
These items are shipped in 1-3 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout.